Quality & compliance

Medicine safety starts long before it reaches the patient

Quality systems, governance, cold-chain control and pharmacovigilance protect product integrity, partner data and business continuity.

Quality assurance

An integrated system, not a checklist

We follow GSDP-compliant practices and rigorous controls, including internal and external audits, continuous training and risk management.

Certificate reference: 103/25
Issue date: 25 June 2025
Valid until September 2026
ISO 9001:2015Quality management
ISO 22301Business continuity
ISO 27001Information security
ISO 45001Occupational health & safety
ISO 14001Environmental management
GSDPGood storage & distribution practices
GSDP certificate
99.7%temperature compliance
46+GPS-enabled cold-chain couriers
6distribution centres across Iraq

Facilities & expansion

The complete operating footprint across Iraq

01

Baghdad
3,200 m² warehouse with two cold rooms, four office floors of 1,100 m² each, and a 700 m² drugstore.

02

Erbil
1,300 m² warehouse with one cold room, 1,700 m² offices, and Omnia Kurdistan drugstore for direct pharmacy sales.

03

Basra
900 m² site with one cold room.

04

Mosul — 2026 expansion
Planned 700 m² drugstore.

05

Kirkuk — 2026 expansion
Planned 300 m² drugstore.

06

Karbala — 2026 expansion
Planned 300 m² drugstore with a cold room.

07

Sulaymaniyah
Al Hayat offices covering 100 m².

08

Nasiriyah
200 m² office.

Pharmacovigilance system

Continuous safety across the product lifecycle

01

Patient safety: detect, assess and prevent adverse effects

02

Compliance with MOH, FDA and EMA standards

03

QA integration, documentation and SOP adherence

04

Continuous monitoring and signal detection

Adverse event reportingTimely and accurate safety reporting
Signal detectionProactive identification of new concerns
PSURsPeriodic reviews submitted to authorities